HP 364XL Cyan, Magenta, Yellow Multipack



COMPATIBLE WITH


  • PhotoSmart 6520
  • PhotoSmart B209a
  • PhotoSmart B210a
  • PhotoSmart C309g
  • PhotoSmart C410b
  • PhotoSmart C510a
  • PhotoSmart D5460
  • PhotoSmart D5463
  • PhotoSmart D5468

Troubleshooting - Click each question for details


Make sure that you have removed the tape and orange clip from the cartridge prior to attempting to install.

To install, simply remove the empty cartridge from your printer and replace with your new remanufactured cartridge. Push gently but firmly until the cartridge is in place and lies flush with the other colours.

After installing your cartridge, a message may appear on your status monitor advising you that the cartridge is counterfeit, used, or empty. This cartridge is not empty and has been refilled, ignore this message.

Following installation perform a cleaning cycle using your printer toolbox, set up, clean or maintenance window. The cartridge will work correctly without the use of a status monitor. Replace the cartridge when the print quality deteriorates.

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Printer manufacturers often use the roll out of their printer firmware updates to prevent you from choosing the origin and type of supplies you use in your printer. This has been done is ways such as blocking the use of remanufactured/recycled cartridges entirely, applying a 'cartridge lock' system that locks a cartridge's usage to a printer and introducing a new 'generation' of the same cartridge model to stop older, remanufactured cartridges being re-used.

Most printer manufacturers will prefer you to set your printer to automatically download and install their updates for this very reason. We suggest that you disable the automatic update option to allow you to continue to use remanufactured cartridges and also to recycle your cartridge after it has been used. By allowing your printer to update the firmware automatically you are risking being locked into only using the more expensive and less environmentally friendly original branded cartridges.

So we highly recommend switching off your printer's firmware automatic updates and dismissing future messages asking you to update your printer. These steps are a general guide to how to stop the updates, but please note that they will vary slightly depending on your exact printer model.

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This is true for both original and remanufactured HP cartridges. The page yield displayed by HP is based on a 5% page coverage life test. That is, if you only fill 5% of your page, your cartridge will print for the given number of pages. If you print photos, graphics or even a full page of text, you will be using more than a 5% page coverage. So with normal everyday printing, the page yield listed by HP is unlikely to be the same page yield that you will get out of your cartridge.

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